BeerMap

We’re are one of the few lucky people who have access to both Tactile CRM and the beta of Reslove RM which is a support ticketing system. Combining the two applications allowed us to very easily manage the beta because contacts are shared between the two.

When you send a beta request to us, Resolve RM handles the emails, files them into a ticket and sends you a nice reply. Matt and I both have jobs so being able to automatically let you know we’ve got your request makes our lives easier.

What’s really awesome is that we can then see your contact details in Tactile CRM, add tags to your record so we know you’re part of the beta and know how’s best to contact you! CRM doesn’t have to be about sales!

So basically we can make sure we’re dealing with your requests quickly, store your contact details securely and save time in the process!